G3ict: The Global Initiative for Inclusive ICTs
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Home  »  Resource Center  »  ICT Accessibility Company Profiles  »  Companies - NTT DOCOMO


Company size: 25,954 employees

Key product/service items: NTT DOCOMO is the largest wireless telecommunications services provider in Japan offering mobile voice, data and multimedia services. NTT DOCOMO also offers mobile internet service under the brand name, i-mode and 3G services under the brand name FOMA.

Accessibility website overview: The DOCOMO universal design website list and describes the company’s mobile device accessibility features.  The website also details accessibility services offered through DOCOMO barrier-free retail stores and Hearty Plaza facility.

Key statements on ICT product and services accessibility: DOCOMO incorporates universal design concepts in its development of highly user-friendly mobile phones for a wide range of customers, including the disabled, the elderly and children.
Key areas of accessibility work: DOCOMO develops mobile devices for the visually and hearing impaired, barrier-free retail stores for wheelchair accessibility and offers device instruction classes at the universally designed Hearty Plaza facility.  DOCOMO’s range of mobile device accessibility features includes:
  • Audio readout menus
  • Audio notification of calls and mail
  • Versatile touch-panel screen
  • Enhanced audibility
Company accessibility website: http://www.nttdocomo.com/about/csr/universal_design/index.html
Contact information:
11-1, Nagata-cho 2-chome
Tokyo 100-6150
Tel: +81 3 5156 1111
Contact page: http://www.nttdocomo.co.jp/english/support/inquiry/